What is an e-statement?

An e-statement is an electronic version of your account statement. You can view and print your statement right from your computer.

How do I sign up for e-statements?

If you are already a customer with Bank AL Habib, you are required to sign up for the service and submit it in a branch where your account is maintained. You will receive an e-statement to your registered email address within 3 business days.

At what frequency can I receive an e-statement?

Corporate customer may select any one of the following frequency of e-statement for their particular account:

• Daily
• Weekly

Individual customers can avail the following one frequency of e-statement for their particular account.

• Monthly
• Quarterly
• Half-yearly

Why should I switch to e-statements?

It's fast, secure and right in your registered email's inbox.

When can I view my e-statement?

Once you enroll an account for e-statements, you will start receiving the electronic copy on the frequency you requested for.

May I view my electronic statement without signing up for e-statements?

No, you must sign up for e-statements.

How do I save my e-statement for future reference?

E-statements will be available in your registered email address inbox and you can save the PDF file to your own computer for as long as you like.

Can I access an e-statement for all of my accounts?

Yes. We offer the option of receiving e-statements for each of your accounts.

Is there a charge for e-statements?

There is no charge. E-statements are FREE!

Will I be able to print my statement?

Yes. Once you open the e-statement you will be able to print it just like you print any document on your computer.

Will I need any special software to view my e-statement?

Yes. You will need to have a recent version of Adobe Reader installed on your computer.

Who should I contact if I can't access my e-statement?

You may contact your relationship branch where your account is maintained or call BAHL 24 X 7 Call Center (111-014-014 or 0800-00006) for any assistance or you may also e-mail us at info@bankalhabib.com

How do I cancel my e-statement?

You may terminate your e-statement service at any time through the following options by providing us with a written notice.

Can I receive both paper and electronic statements?

No. You will receive one or the other for a particular account, however you will have the option to select which account statements you wish to receive via electronic delivery and which you wish to receive via postal mail.

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