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We strive to make your experience with Bank AL Habib pleasant and memorable. If you have any complaints, please register by clicking below:

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Fair Treatment of Customers (FTC) Policy of Bank AL Habib Limited

Bank AL Habib is committed to treating customers fairly and our Fair Treatment to Customers (FTC) policy is driven by following principles:

  • Customers are dealt with fairness and courtesy.
  • Senior Citizens and handicapped persons are offered priority services at Branches.
  • Products and services are designed in view of banking needs of our customer base.
  • Complete and correct information of products and services is provided enabling customers and potential customers to make informed choices.
  • Products and services are priced fairly and competitive with the market.
  • Grievances of customers are resolved in a timely and just manner through fair, accessible, transparent and efficient complaint resolution mechanism.
  • Customer feedback is welcomed to further improve Bank's products and services.

Customer Satisfaction Survey

Bank AL Habib always strives to gauge customer feedback and incorporate best practices in our business conduct. Please let us know what you think about the quality of products and services offered by Bank AL Habib.

Customer Awareness

  • Service Standards
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  • Know Your Rights and Responsibilities as a Bank’s Consumer.
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  • Guidelines of Business Conduct for Banks.
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  • Customer Awareness Brochure
    Click here to view details
  • You received a suspicious email.

    If you receive an email claiming to be from BAHL that looks suspicious, please forward it to or give us a call at 111-014-014.

  • You received a suspicious phone call.

    If you inadvertently give out your personal information, call us at 111-014-014.

  • Your debit card was lost or stolen.

    If your debit card was lost or stolen, call us at 111-014-014, where you can also temporarily block your debit card.