Fair Treatment of Customers (FTC) Policy of Bank AL Habib Limited
Bank AL Habib is committed to treating customers fairly and our Fair Treatment to Customers (FTC) policy is driven by following principles:
- Customers are dealt with fairness and courtesy.
- Senior Citizens and handicapped persons are offered priority services at Branches.
- Products and services are designed in view of banking needs of our customer base.
- Complete and correct information of products and services is provided enabling customers and potential customers to make informed choices.
- Products and services are priced fairly and competitive with the market.
- Grievances of customers are resolved in a timely and just manner through fair, accessible, transparent and efficient complaint resolution mechanism.
- Customer feedback is welcomed to further improve Bank's products and services.