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  • Senior Manager Service Quality

    Position:

    Senior Manager Service Quality

    Qualification:

    • Minimum Bachelor’s Degree
    • Masters Degree will be Preferred

    Department:

    Customer Services Division

    Job Experience:

    8 to 10 Years - Relevant Banking Experience is Necessary

    Location:

    Karachi

    Job Requirements:

    • To ensure customer and quality services division is complying with all service standards of the bank
    • To implement service monitoring tools and drive process improvement initiatives for all segments of the bank to meet customer expectations
    • Develop and implement strategies to ensure uninterrupted service monitoring of various segments of the bank
    • Design and implement strategies to create awareness and accountability of service monitoring
    • Improve and implement SLA (Service Level Agreement) of various segments
    • Identify and develop service monitoring opportunities
    • Develop and implement process improvement strategies to excel on customer satisfaction
    • Ensure the smooth functioning of process improvement initiatives within the designated segment
    • Team Management Skills: Develop and manage the team with efficiency and effectiveness

    Skills:

    • Outstanding Analytical Skills
    • Proficient in Microsoft Office
    • Excellent Interpersonal and Communication Skills(both written and verbal)

    Apply Now

  • Position:

    Senior Manager Service Excellence

    Qualification:

    • Minimum Bachelor’s Degree
    • Masters Degree will be Preferred

    Department:

    Customer Services Division

    Job Experience:

    8 to 10 Years - Relevant Banking Experience is Necessary

    Location:

    Karachi

    Job Requirements:

    • To provide recommendations on ways to improve productivity and customer satisfaction levels
    • Collaborate with other researchers in the planning, implementation, and evaluation of the methodology of surveys
    • Design, plan, and coordinate operations for multiple surveys
    • Develop questionnaire, data collection methods, sampling designs and related processes
    • Prepare summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results
    • Conduct research to gather information about survey topics
    • Direct and review the work of team members, including survey support staff and interviewers who gather survey data
    • Develop and manage the team with efficiency and effectiveness

    Skills:

    • Strong Analytical Skills
    • Proficient in Microsoft Office

    Apply Now

  • Position:

    Management Trainee Officer Program (MTO)

    Eligibility Criteria:

    • Maximum age up-to 25 years
    • Minimum 1st Division in Matriculation & Intermediate
    • Minimum CGPA of 3.0 and above in Bachelor’s / Master’s degree
    • Master’s Degree / 04 years Bachelor’s Degree

    Perks & Benefits as per Banks’s policy:

    • Health Insurance
    • Life Insurance
    • Provident and Gratuity Fund
    • Ex-Gratia
    • Staff Financing Facility (House, Personal & Motorcycle Loan)

    Apply Now

  • Position:

    Phone Banking Officer

    Qualification:

    Minimum Graduation

    Department:

    Call Center - ADC Business Division

    Job Experience:

    Fresh candidates, prior call center experience will be preferred

    Location:

    Karachi

    Age Bracket:

    Maximum 27 years

    Job Requirements:

    • Ability to act as a liaison between bank and its customers.
    • Capable for handling both inbound/outbound calls.
    • Take ownership for effectively solving customer issues, complaints and inquiries.
    • To keep customer satisfaction at the core of every decision and behavior.
    • To maintain performance as per the defined performance matrix.
    • Comfortable at working in shifts and on gazette holidays as well.

    Skills:

    Excellent customer service, Interpersonal and communication skills

    Apply Now

  • Position:

    Customer Support Officer

    Qualification:

    Minimum Bachelor’s Degree

    Department:

    Customer Services Division

    Job Experience:

    Minimum 1 years’ banking experience

    Location:

    Karachi, Lahore, Multan, Gujranwala, Sialkot, Sahiwal, Islamabad, Rawalpindi, Peshawar, Nowshehra, Hyderabad, Quetta and Sukkur

    Age Bracket:

    Maximum 32 years

    Job Requirements:

    • To identify customer needs and refer customers to appropriate banking services/specialists.
    • To educate customers on use of internet banking, call center and other digital channels.
    • To monitor service standards and branch ambience.
    • Ability to prepare and maintain weekly reporting.
    • To register customer complaints and provide complete information of products/services.

    Skills:

    Confident individual, excellent customer services, interpersonal and communication skills.

    Apply Now

  • Position:

    Complaint Officer

    Qualification:

    Minimum Bachelor’s Degree

    Department:

    Customer Services Division

    Job Experience:

    Minimum 1 years’ experience of handling banking complaints

    Location:

    Karachi

    Age Bracket:

    Maximum 32 years

    Job Requirements:

    • To handle complaint cases independently and conduct prompt and detailed investigations.
    • Ensure investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner
    • Analyze resolutions and ensure proper closure of all resolved complaints.
    • Ability to promote, develop and implement service improvement activities.
    • Should have analytical approach to review and suggest process improvements.

    Skills:

    Strong knowledge of banking products, operations, CGHM and TATs.

    Proficiency in spoken and written English.

    Excellent interpersonal and communication skills.

    Apply Now

  • Position:

    Service Quality Officer

    Qualification:

    Minimum Bachelor’s Degree

    Department:

    Customer Services Division

    Job Experience:

    Minimum 1 year’s banking experience

    Location:

    Karachi, Hyderabad, Quetta, Multan, Gujranwala, Lahore Islamabad, Peshawar and Mardan

    Age Bracket:

    Maximum 32 years

    Job Requirements:

    • Service Monitoring
      • To conduct service monitoring by visiting various assigned bank segments/ Branches.
      • Ability to prepare call reports and share the findings of the monitoring with the concerned unit/segment during the visit.
    • Analytics & Process Improvement
      • Aptitude to perform gap analysis and identify root causes.
      • To ensure the smooth functioning of process improvement initiatives within the designated segment/unit

    Skills:

    Banking Knowledge, Excellent customer service, Interpersonal and communication skills

    Apply Now

  • Introduction:

    Bank AL Habib is looking for bright and energetic individuals who aspire to be part of a dynamic team and contribute towards the digital transformation of the banking industry. Bank AL Habib`s IT Trainee Officer Program is comprised of training and exposure to exciting projects. If you are ambitious and want to succeed in a fast-paced and stimulating environment, then our comprehensive IT Trainee Officer Program is the right choice to start your career.

    Learning Opportunities:

    Exposure to various departments of Information Technology Division including Business Analysts, Development, Quality Assurance, Infrastructure, Networking, DBA/BI/MIS, Security, Digital, Governance, IT Ops, ERP, Middleware, PMO, External Applications.

    Education:

    Minimum 16 years of education with a four-year bachelor’s degree in Computer Science/ Computer Engineering/ Software Engineering/ Electrical/ Electronics/ Telecom Engineering from reputed institutions

    Job Experience:

    Minimum 0-3 years of relevant experience.

    Age:

    Maximum 25 years on Jan 31st, 2022.

    Location: Karachi
    Interested individuals may apply before 27th February, 2022.
    Only relevant and shortlisted candidates will be contacted.

    Apply Now

  • Qualifications Experience:

    • 5 to 10 years previous experience in a Bank or technology organization.
    • A graduate degree or equivalent in computer science.
    • Experience of working in an environment where work has to be delivered rapidly to specific time-scales.
    • Proven ability to rapidly and effectively understand and translate stakeholder requests in product and business requirements.
    • Proven ability to understand and apply industry knowledge, market awareness and strategic business goals to product strategy and planning.
    • Good understanding of the technologies relevant to Digital Front End and FinTech.
    • Extensive proven experience of software delivery in an agile development environment.
    • Experience managing Portal Base Web/Mobile/Tablet banking for Retail and Corporate customers, preferably OBDX and any of the shelf product.

    As a Digital Front End Product Owner you will:

    • Manage and develop the digital product set.
    • Oversee the complete product process, from yearly roadmap to signing off user stories.
    • Prepare accurate and detailed requirement specifications documents, user interface guides and prepare functional specification documents.
    • Communicate and continuously improve our product development process across the product and technology organization using Agile, Waterfall and other leading product management methodologies.
    • Identify new and innovative product solutions to current and future customer needs.
    • Working with support and development teams to fix bugs, reduce errors and enhance functionality.
    • Creation of Operational Design including Target Operating Model and Business Impact.
    • Conduct Unit / Functional Acceptance Test, where required.
    • Develop complex digital solutions for multiple customer segments with a range of customer adoption methods.

    Apply Now

  • Skillset:

    • Strong knowledge of data structures and algorithms.
    • Hands on experience in Java , springboot, java scripts.
    • Strong and clear concepts of OOP, SDLC, PM & Database key concepts.
    • SQL/PLSQL including Joins (DB2/Oracle/MySQL/SQL Server).
    • Knowhow of GIT, JIRA, and modern IDE’s (Eclipse/IntelliJ).
    • Willingness and aptitude for learning new skills.

    Education:

    IT Graduates.

    Job Experience:

    Experience in IT industry,Fresh-1 year experience/Internship with 3.2 GPA or above, Experience of IT Banking related project would be a Plus.

    Apply Now

  • Skillset:

    • 2 to 5 years experience in the related field.
    • Java J2SE, J2EE, Java development in a Cloud Kubernetes environment, Web Services, Spring, MVC.
    • Experience with Data Ingestion, microservices based Data transformation, Software.
    • Application Architecture knowledge.
    • SQL/PLSQL, Databases(DB2/Oracle/MySQL/SQL Server).
    • Experience with of GIT, JIRA, and modern IDE’s (Eclipse/IntelliJ).
    • Develop, update, deploy and manage Docker containers.
    • Frontend Java script Angular, React or Vue.

    Education:

    IT Graduates.

    Job Experience:

    Experience in IT industry, Experience of IT Banking related project would be a Plus.

    Apply Now

  • Skillset:

    • 5 to 10 years experience in the related field.
    • Java J2SE, J2EE, Expertise in Spring suite of Projects with hands-on development.
    • Experience in the following: Spring MVC experience (Spring Core, Spring Boot, Spring Cloud, Spring Data, Spring Data Flow, Spring Web Flow, and Spring Batch), Web Services.
    • Java development in a Cloud environment using technology components and programming including but not limited to Kafka, MySQL, DB2 database, Containerization, Jenkins, CI/CD and Java.
    • Experience building large scale Data Ingestion, microservices based Data transformation, metadata driven development, data integration in/out disparate systems, metadata/lineage pipeline, data quality/profiling and audit balance control.
    • Understanding and experience with SDLC especially Test-Driven Development.
    • Experience with Data Ingestion, microservices based Data transformation, Software Application Architecture knowledge.
    • SQL/PLSQL, Databases(DB2/Oracle/MySQL/SQL Server).
    • Experience with of GIT, JIRA, and modern IDE’s (Eclipse/IntelliJ).
    • Develop, update, deploy and manage Docker containers.
    • Frontend Java script Angular, React or Vue.

    Education:

    IT Graduates.

    Job Experience:

    Experience in IT industry, Experience of IT Banking related project would be a Plus.

    Apply Now

  • Skillset:

    • 10+ years experience in the related field.
    • Java J2SE, J2EE, Expertise in Spring suite of Projects with hands-on development experience in the following: Spring MVC experience (Spring Core, Spring Boot, Spring Cloud, Spring Data, Spring Data Flow, Spring Web Flow, and Spring Batch), Web Services.
    • Java development in a Cloud environment using technology components and programming including but not limited to Kafka, MySQL, DB2 database, Containerization, Jenkins, CI/CD and Java.
    • Experience building large scale Data Ingestion, microservices based Data transformation, metadata driven development, data integration in/out disparate systems, metadata/lineage pipeline, data quality/profiling and audit balance control.
    • Understanding and experience with multiple SDLC especially Test-Driven Development.
    • Experience with Data Ingestion, microservices based Data transformation, Software Application Architecture knowledge.
    • SQL/PLSQL, Databases(DB2/Oracle/MySQL/SQL Server).
    • Frontend Java script Angular, React or Vue.
    • Experience with of GIT, JIRA, and modern IDE’s (Eclipse/IntelliJ).
    • Develop, update, deploy and manage Docker containers.
    • Hands on experience with code repositories like SVN/Got and Build Pipelines like Jenkins/Hudson.
    • Advanced knowledge and experience in Cloud/SAAS integrations. Develop, update, deploy and manage Docker containers with experience in Kubernetes eco-system.
    • Experience working with Selenium or another front-end testing framework.
    • Experience in managing multiple development and testing teams while providing technical and managerial leadership.
    • Experience in providing estimations, progress tracking and task assignment status.

    Education:

    IT Graduates.

    Job Experience:

    Experience in IT industry, Experience of IT Banking related project would be a Plus.

    Apply Now

  • Skills:

    Functional / Technical Support & WebLogic Administrator, LINUX Server Operating.

    Experiance:

    Minimum 3 years of relevant experience in related field.

    Qualification:

    Bachelors / Masters in Computer Science Preferably in Software Development or extensive experience in Software / application Development in financial technologies.

    Responsibilities:

    • Support, maintain, and upgrade the operating systems, patching packages, and hardware upgrades.
    • Build automation into daily processes, including server builds, patching, and configuration analysis.
    • Server related tasks to include but not be limited to: DNS, Admin Account Administration, Digital Certificates, File restoration, etc.
    • Remote management, monitoring, and visibility to assets throughout the Bank's environment, utilize tools to provide desktop, laptop, and server asset inventory, remote control capabilities, as well as software and patch deployment.
    • Maintains and tracks inventories of hardware/software resources for desktops, laptops, thin clients and peripherals in the appropriate systems.
    • Responds to user requests received via the Service Management application. Fulfills requests of moderate to high complexity.
    • Execute other assigned tasks or projects as assigned.

    Apply Now

  • Skills:

    HTML5/CSS3/SASS & Knockout JS, Bootstrap, JavaScript, JQuery, Angular / iOS.

    Experiance:

    Minimum 3 years of relevant experience in related field.

    Qualification:

    Bachelors / Masters in Computer Science Preferably in Software Development or extensive experience in Software / application Development in financial technologies.

    Responsibilities:

    • Collaborate with product, design, and marketing/Product teams.
    • Create efficient, reusable code to execute strategic user experiences.
    • This role excels as a strong developer, collaborator, customer advocate, and continuous learner.
    • As a key member of the Digital Experience & Design team, focus must be on creating delightful experiences that match user/customer needs with business goals, while reinforcing the Bank's brand.
    • UX Developers will work closely with a team of designers, developers, and content strategists, as well as technology partners.

    Apply Now

  • Skills:

    OBDX, Cordana, Swift (iOS), Objective C (iOS), Java (android).

    Experiance:

    Minimum 3 years of relevant experience in related field.

    Qualification:

    Bachelors (CS) or Masters (CS/ Information Systems) from a reputable University.

    Responsibilities:

    • Design and develop advanced features for the Android platform.
    • Collaborate with cross-functional teams to define, design, and ship new features.
    • Develop unit-testing code for robustness, including edge cases, usability, and general reliability.
    • Fix bugs and improve application performance.
    • Continuously discover, evaluate, prototype, as well as implement new and innovative technologies.
    • Maintain a strong emphasis on user experience for mobile app.
    • Participate in regular design and code reviews.

    Apply Now

  • Skills:

    JavaScript / JQuery / Bootstrap / Angular / HTML5 / CSS3 / SASS / Knockout JS / Node.js / React.js / Native.

    Experiance:

    Minimum 5 years of relevant experience in related field.

    Qualification:

    Bachelors / Masters in Computer Science Preferably in Software Development or extensive experience in Software / application Development in financial technologies.

    Responsibilities:

    • Collaborate with product, design, and marketing/Product teams.
    • Develop and deploy applications.
    • Code and test programming for software and mobile apps.
    • Fix bugs in existing code.
    • Execute code builds to test and production environments.

    Apply Now

  • Skills:

    .net

    Rest Services/SOAP Web services, (JAVA 8 and above/PLSQL/DB/NodeJS) .

    PHP

    mySQL, ORM, PHP, Laravel frame work, CMS, JavaScript, JQuery, AJAX, NodeJS.

    Experiance:

    Minimum 3 years of relevant experience in related field.

    Qualification:

    Bachelors / Masters in Computer Science Preferably in Software Development or extensive experience in Software / application Development in financial technologies.

    Responsibilities:

    • Collaborate with product, design, and marketing/Product teams.
    • Develop and deploy applications.
    • Code and test programming for software and mobile apps.
    • Fix bugs in existing code.
    • Execute code builds to test and production environments.

    Apply Now

Vision Statement

To be our customers' most convenient and trusted bank

Mission Statement

To make banking safe, simple, and pleasant
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