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Bank AL Habib is committed to treat customers fairly and our Fair Treatment of Customers (FTC) policy is driven by following principles:

  • Customers are dealt with utmost fairness and courtesy
  • Senior Citizens and Differently Abled persons are offered priority services at all our branches
  • The Products and Services are designed to meet banking needs of our customer base
  • Complete and correct Products and Services information is provided to enable existing and potential customers to make informed choices
  • Products and Services are fairly and competitively priced as per the market rates
  • Grievances of customers are resolved through a transparent and efficient complaint resolution mechanism in a timely manner
  • Customer feedback is welcomed to further improve our services

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