Bank AL Habib is committed to treat customers fairly and our Fair Treatment to Customers (FTC) policy is driven by following principles:

• Customers are dealt with utmost fairness and courtesy
• Senior Citizens and Differently Abled persons are offered priority services at all our branches
• The Products and Services are designed to meet banking needs of our customer base
• Complete and correct Products and Services information is provided to enable existing and potential customers to make informed choices
• Products and Services are fairly and competitively priced as per the market rates
• Grievances of customers are resolved through a transparent and efficient complaint resolution mechanism in a timely manner
• Customer feedback is welcomed to further improve our services