Corporate philanthropy amounting to Rs. 771.23 million by way of donations & charities during the year for social and educational development and welfare of people
Energy conservation, environmental protection, and occupational safety and health by restricting unnecessary lighting, implementing tobacco control law and "No Smoking Zone", and providing a safe and healthy work environment
Business ethics and anti-corruption measures, requiring all staff members to comply with the Bank's "Code of Conduct" and "Anti-Bribery and Corruption Policy"
Consumer protection measures, requiring disclosure of the schedule of charges and terms and conditions that apply to the Bank's products and services
Amicable staff relations, recognition of merit and performance, and on-going opportunities for learning and growth of staff, both on-the-job and through formal training programmes
Employment through a transparent procedure, without discrimination on the basis of religion, caste, language, etc., including employment of special persons
Expansion of the Bank’s branch network to rural areas, which helps in rural development
Contribution to the national exchequer by the Bank by way of direct taxes of about Rs. 20.11 billion paid to the Government of Pakistan during the year; furthermore, an additional amount of over Rs. 29.78 billion was deducted/collected by the Bank on account of withholding taxes, federal excise duties and sales tax on services, and paid to the Government of Pakistan/Provincial Governments.