The Bank is fully committed to the concept of Corporate Social Responsibility and fulfills this responsibility by engaging in a wide range of activities which include:
Corporate philanthropy amounts to Rs. 159.8 million in donations during the year for health, social and educational development and welfare of under-privileged people.
Energy conservation, environmental protection, and occupational safety and health by restricting unnecessary lighting, implementing tobacco control law and “No Smoking Zone”, and providing a safe and healthy work environment.
Business ethics and anti-corruption measures, requiring all staff members to comply with the Bank’s “Code of Conduct”.
Consumer protection measures, requiring disclosure of the schedule of charges and terms and conditions that apply to the Bank’s products and services.
Amicable staff relations, recognition of merit and performance, and on-going opportunities for learning and growth of staff, both on-the-job and through formal training programmes.
Employment through a transparent procedure, without discrimination on the basis of religion, caste, language, etc., including employment of persons with special needs.
Expansion of the Bank’s branch network to rural areas, which helps in rural development.
Contribution to the national exchequer by the Bank by way of direct taxes of about Rs. 6.62 billion paid to the Government of Pakistan during the year; furthermore, an additional amount of over Rs. 12.71 billion was deducted/collected by the Bank on account of withholding taxes, federal excise duties and sales tax on services, and paid to the Government of Pakistan/Provincial Governments.