Signature Debit Card Term & Conditions

AL Habib Digital Account

Netbanking

Welcome to the New Age Bank AL Habib Netbanking empowers you to manage all your finances with an enhanced platform that makes banking simple and easy. Whether you’re looking to check your balance, pay bills, transfer funds or print statements; our Netbanking and mobile app has got you covered. Netbanking Login Register Now 3 Simple Steps to Start Self-Registration Register online through Netbanking View Process Details Activate Activate your account online through Netbanking View Process Details View Dashboard Perform Transactions Account Services Balance Inquiry Cheque Book Request Cheques in Clearing Change Password Funds Transfer Bill Payment Account Usage Online Self-Registration One-time password for each transaction Multiple Funds transfers Multiple bill payments Digital Statements WHT Certificate Online Stop Cheque Credit Card Services Balance Inquiry Transaction details Credit Card Payment Account Statement Enhanced Security Features AL Habib Mobile and Netbanking is now equipped with a host of new security features in line with State Bank of Pakistan`s security guidelines. These security features are designed to safeguard you against potential digital banking scams and reflect the Bank`s commitment to provide you a safe banking experience. Please note that biometric verification (in-App) is mandatory for you to proceed further, followed by a two-hour security buffer period if you perform any of the following actions on our digital banking platform. You may click on the below mentioned action items to access an info-guide. Self-Registration / Sign-Up New Device Registration Request for a Change/Reset Password Request the Retrieval of Username and Limit Upgrade User Guide for Support To download the User Guide, please Click Here Why is this upgrade important? The two-hour security buffer implemented will give you time to reverse the changes in case the request has not been made by you. To minimize any challenges while accessing your account digitally, we urge you to: Update your contact information with the Bank (registered mobile number/email address) if you intend to travel abroad. Register your new device as soon as possible. Guidelines for New Security Controls How do I Sign Up? Fill in your details to create your ID, after which you must perform your in-App biometric verification. In case of biometric verification failure, you may visit any Bank AL Habib branch or perform your verification through AL Habib Biometric Verification App. What are the steps for Device Registration? For any new device registration, in-App biometric verification will be required. If your biometric verification is unsuccessful, an automated robo-call will be performed for verification, after which, a cooling off period of two hours will be in effect. During cooling off period, you will receive a call back for confirmation from our Call Center. What if I Forgot the Username? If you reset your username through an unregistered device, biometric verification will be required. In case of biometric verification failure, an automated robo-call will be executed. What if I forgot my Password? If you reset password through an unregistered device, biometric verification will be necessary. In case of biometric verification failure, customer will have to contact Call Center for assistance. What happens if I change my Transactional Limits? Debit Card limit management will now be enabled where you can customize limits as per your need, in addition to limit management for Funds Transfer for AL Habib Mobile / Netbanking which was previously available to you. The option to manage daily transactional limits of the Debit Card will be made available for Cash Withdrawal and Purchase (PoS and e-Commerce). Each time you change your AL Habib Mobile / Netbanking transaction limit, a cooling off period of two- hours will be activated. What Does This Change mean for Non-Resident Customers? If you are a Roshan Digital Account holder, you must contact your designated Relationship Managers for performing for biometric verification for Self Registration, or to get your ID unlocked. A robo-call will be received by Roshan Digital Account holders for verification of all changes, including device registration, password and username reset. If you are temporarily based outside Pakistan, you must contact your relationship branch to update your contact number. Minimum Requirement Of Internet Browser For AL Habib Netbanking The new Internet Banking service platform is a world renowned system with best in class features, and is named “Bank AL Habib Netbanking” providing you with more value added services and enhanced security features. Google Chrome Latest Version Mozilla Firefox Latest Version Microsoft Edge Latest Version Apple Safari Latest Version Introducing the AL Habib Mobile Application The new AL Habib Mobile App enables you to easily manage your finances on the go from almost anywhere! With a host of new features it is designed to make your digital banking experience more convenient, quick and secure. What’s new: Multiple Funds Transfers Multiple Bill Payments Instant Stop Cheque Facility Credit Card bill payment of other banks through the 1BILL feature Withholding tax and Balance Certificate Forex Calculators Transaction Based OTP Retrieve User ID by using “Forgot User ID” option without calling the Helpline Set frequent payments as Favourites on the main dashboard If you are an iBanking user Click Here For More Details Click Here To Download the App, head over to the Google Play Store for the Android version OR visit the App store to download the iOS version of AL Habib Mobile. What is Device Binding? Device Binding is a technology that extracts unique properties from the customer`s device to mark it as a Registered Device. It also notifies the customer of access to Net Banking/Mobile Application from an Untrusted Device. Additionally, if a customer marks a Device as a Trusted Device on OTP screen, then the OTP is not required by customer upon logging-in from their Registered Devices in future. Key Features: Device Binding strengthens the security control and protects from real time fraud. Customers may bind more than one device and maximum of three devices as their Trusted Device. When Customer logs in from an Untrusted Device, Alert messages notifies that someone has logged in from an unauthorized device. Auto Read OTP feature is made available to customers, that reads OTP as received through SMS on Android Mobile devices. Trusted Device Guide Tutorial Self-Registration Process × Activate Process × × .fixedImgDynamic.current { background-image: url("files/images/netbanking-Breaker.jpg") !important; } @media only screen and (max-width: 767px) { .fixedImgDynamic.current .px-0.col-lg-8 { z-index: 99; } }

Rewards Program

Introduction Earn Reward Points with every PKR. 50 (or equivalent foreign currency) purchases on Basic or Supplementary Cards. Redeeming your Reward Points for desired items or services is quick and easy. Choose from a wide variety and options available at our Reward Points Redemption Partners. Only 2500 Reward Points are required to embark on the redemption journey. Just call our Helpline for redemption. Program Details Monetary value of Reward Points is Rs 0.10 per Rs 50 of retail spend, on all outstanding points. FOREX Premium Charges on all foreign retail transactions is 4.5%. How To Redeem Reward Points Download Reward Redemption Form Download Scan and Email it to info@bankalhabib.com Call us at our Helpline (021) 111-014-014 Reward Points Calculator Submit Captcha is required Points Earned Value of Points (in PKR)

Credit Card Terms & Conditions

Disclaimer

While Bank AL Habib Limited provides the information on this server to anyone, we retain copyright on all text and graphic images. This means that you without our prior written permission shall not: distribute the text or graphics to others; voluntarily "mirror" or include this information on your own server or documents; modify or reuse the text or graphics on this system.You shall NOT use HTML development tools, robots, spiders and other crawling, caching, retrieval devices to store in whole or in part any information under the domain www.bankalhabib.com without prior written permission. Information shall not be used to reverse engineering and/or reuse, resale etc.You MAY: print copies of the information for your own personal use; store the files on your own computer for your personal use only. Commercial organizations are not allowed to store and/or save these HTML pages for their personal use. Bank AL Habib Limited, reserves all rights to have recourse to legal proceedings in case of infringements of any of the conditions herein contained. Other manufacturers' product and service names profiled herein are trademarks and service marks of their respective companies.The information, text, graphics, and links provided herein are provided by Bank AL Habib Limited as a convenience to its customers/site visitors. Bank AL Habib Limited does not warrant the accuracy, or completeness of the information, text, graphics, links, and other items contained on this server or any other server nor do we endorse external sites.Information and documents provided on this Web site are provided "as is" without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement. Bank AL Habib Limited uses reasonable efforts to include accurate and up-to-date information on this Web site; it does not, however, make any warranties or representations as to its accuracy or completeness.Bank AL Habib Limited periodically adds, changes, improves, or updates the information and documents on this Web site without notice. Bank AL Habib Limited assumes no liability or responsibility for any errors or omissions in the content of our Web site. The use of this Web site you is at your own risk. Under no circumstances Bank AL Habib Limited, its suppliers, principals, affiliates, or any other party involved in creating, producing, or delivering this Web site's contents shall be liable to you or any other person for any direct, indirect, special, incidental, or consequential damages arising from your access to, or use of, this Web site.Bank AL Habib Limited provides links and/or access to links from it's web site to other external web sites. This can result to an increase in web traffic on hyper linked (external) site. If your site is hyper linked from our web site and you wish to remove this link, please email us. All links will be removed only when originating mail is received from the webmaster of the hyper linked domain.Bank AL Habib Limited periodically shares its mailing list with its affiliates, clients and/or commercial entities whom we expect will exercise responsibility when using the list. On certain pages, you may be required to enter your personal information, which would be required for purposes of dispatch of information, product material, and/or software to you, or this information may be used for purposes of registration and/or site statistics. Please note that by having access to this site and entering your information, you have agreed that Bank AL Habib Limited can/will share its mailing lists with external entities.All downloads from this site and/or other hyper linked sites are governed by the License Agreement with the accompanying software (if any). User is solely responsible for adhering to the License Agreement. Bank AL Habib Limited provides all the files in its download section on an `As is where is´ basis. Bank AL Habib Limited does not warrant accuracy of the information contained in the document downloaded.All internal white papers, documents, specifications, prices, and other business functionary matter are non-binding.All other trademarks and service marks are properties of their respective holders.

Reporting Of Violations

Employees are required to report any violation of this Code, including any matters arising from unethical practices, in accordance with our “Policy on Employees’ Duty to Report”. Customers and other persons dealing with the Bank should report any complaint they may have, including any violation of this Code, to the immediate supervisor of the Bank’s employee(s) with whom they have been dealing, or to the respective Zonal Office or the respective Divisional/Departmental Head at the Principal Office of the Bank. They can also visit the Bank’s website to report the complaint or the violation. Employees, customers, and other persons dealing with the Bank, who report a violation or lodge a complaint, will be protected against any harassment or retaliatory action.

Purpose Of The Code

Purpose Of The Code This Code of Conduct aims to ensure compliance with the highest ethical and professional standards which have characterized the Habib’s banking operations over the years. The Bank places the highest priority on its corporate values and its ethical and professional standards, and requires compliance thereto by all directors and employees.

Whistle Blower Policy

Whistle Blower Policy Policy in Reporting Violations Bank AL Habib Limited requires all employees to observe high standards of business and personal ethics in the conduct of their duties and responsibilities. They must practice honesty and integrity in fulfilling their responsibilities and comply with all applicable laws, regulations, policies, and instructions issued from time to time. This Policy outlines a process to enable employees and outside parties to report their knowledge or suspicions about any unethical, illegal, fraudulent, improper, or unauthorized activity within the Bank. This process is intended to be used for serious and sensitive matters. It is not meant for employment-related grievances, which should continue to be routed through normal channels. It is also not meant for business-related complaints, which should continue to be routed to Customer Complaint Unit at Principal Office, Karachi. Procedures/ Communication Channels for Lodgment of Complaints Duty to Report If an employee knows, believes, or suspects that any unethical, illegal, fraudulent, impr

SMS Alerts

Introduction Do you want to stay connected with your account without visiting your bank? The Bank AL Habib SMS Alerts Facility helps you stay updated on your financial activity every step of the way. We offer a wide range of alerts that help you monitor your finances and keep your account safe. The charges of the service are applicable as per prevailing Bank’s schedule of charges. Alerts on all Digital banking transactions will be communicated FREE of cost to all bank customers. Eligibility Criteria Individual Account Holders Joint Account Holders (where the Account is operated on “Either or Survivor” basis only) Sole Proprietorship Account Holders Entity Account Holders Click here to download Rules/Terms & Conditions Types of Alerts Cash Withdrawals / Deposits from BAHL branches Funds Transfers Cheque Clearing Inward / Outward (as well as returns) ATM / Debit Card transactions