RDA Service Request Form

Roshan Digital Service Form allows Roshan Digital Account holders to request the following services: Fund Transfer Payment of Utility Bills Issuance of Banker’s Cheque, Foreign Demand Draft and Foreign Telegraphic Transfer Cash Withdrawal Cheque Book Request You can nominate a person to collect the requested cash withdrawal or bankers Cheque. Filled and signed forms are required to be emailed to us at rda@bankalhabib.com Our representative will contact you to process your request further. For customers requesting services for the first time would be required to submit the following indemnity form along with the services form. Apply Now Service Request Form Email Indemnity for RDA Transactions For all future requests indemnity form will not be required

Green Banking Initiatives

Bank AL Habib promotes environmental sustainability through its Green Banking initiatives, while also nurturing a strong culture of social responsibility. By aligning with global sustainability frameworks, engaging employees, and taking steps to reduce its carbon footprint, Bank AL Habib demonstrates its commitment to building a more sustainable future. Bank AL Habib integrates environmental sustainability across 3 core pillars: Strengthening Sustainability Through Environmental and Social Risk Management (ESRM) Integration Environmental and Social Risk Management Green Business Facilitation Reduction of the Bank’s Own Environmental Impact The Bank has embedded an ESRM framework within its credit evaluation process for both new and existing clients. As one of only two banks selected by the State Bank of Pakistan to pilot ESRM in lending, Bank AL Habib commenced full integration of the framework in March 2024. This ensures that all credit proposals are subject to rigorous screening for environmental and social risks. Where risks are identified, an Environmental and Social Action Plan is implemented to ensure continuous improvement and monitoring. To support this initiative, over 1500+ employees have been trained in ESRM, reinforcing compliance with mitigation protocols. To further strengthen its sustainability strategy, Bank AL Habib has partnered with KPMG Taseer Hadi & Co. Pakistan for consultancy in the implementation, validation and reporting of its Environmental, Social, and Governance initiatives. This collaboration enhances the credibility, effectiveness, and transparency of the Bank s ESG efforts. WWF-Pakistan Green Office Certification: A Milestone in Sustainable Operations Bank AL Habib's DHA Phase 6, Lahore branch has been recognized as the first certified Green Office of 2024 by WWF-Pakistan. This certification, part of WWF’s Green Office initiative, aims to reduce CO₂ emissions through energy efficiency, effective waste management, and the adoption of sustainable operational practices. As part of the certification process, WWF-Pakistan conducted a comprehensive audit, validating Bank AL Habib's commitment to environmental sustainability. This achievement highlights the Bank's continued efforts to enhance resource efficiency through water and energy conservation, minimized paper consumption, and responsible procurement practices. Empowering Employees for a Sustainable Future Employee engagement plays a vital role in Bank AL Habib's sustainability journey. To build internal capacity and foster a culture of environmental responsibility, 3,500+ employees across the country have participated in more than 75+ sessions focusing on key topics such as Green Banking, Green Taxonomy, and Environmental and Social Risk Management. These initiatives promote a deeper understanding of sustainable finance and risk mitigation. To further embed sustainability in its corporate culture, Bank AL Habib has introduced a Green Culture initiative, which includes regular sustainability bulletins to raise staff awareness. Additionally, sustainability principles have been integrated into the Management Trainee Officer program, equipping future leaders with the knowledge and tools to champion environmental stewardship in the financial sector. Driving Resource Efficiency Through Green Branches Bank AL Habib is actively expanding its network of green branches, with seven locations already designated as sustainable branches. These branches operate with a focus on 5 key sustainability indicators: Paper Fuel Water Electricity Waste To promote responsible consumption, the Bank closely monitors paper usage across its operations, achieving significant reductions. To minimize electricity consumption and reliance on non-renewable energy sources, these branches are powered by solar energy. The Bank has also partnered with a specialized vendor to manage recycling and waste repurposing, significantly reducing landfill contributions. To further reduce its carbon footprint, Bank AL Habib encourages virtual meetings to limit travel and associated fuel usage. In support of transparency and performance tracking, the Bank is developing an online database for real-time reporting on resource consumption and reduction milestones. Additionally, the Bank's Green Procurement Strategy ensures that all purchasing decisions are aligned with environmentally sustainable standards, reinforcing its long-term commitment to responsible operations. Alignment with the United Nations’ Sustainable Development Goals. Bank AL Habib’s sustainability efforts are closely aligned with the United Nations' Sustainable Development Goals (SDGs), reflecting the Bank’s commitment to driving positive environmental and social impact. Through its initiatives, Bank AL Habib contributes to the global agenda for sustainable development, aiming to build a more resilient and inclusive future by 2030. Good Health and Well Being Since 2024, Bank AL Habib has placed an even stronger emphasis on employee well-being by conducting a series of health and wellness initiatives. These include workshops on stress management, awareness sessions on Thalassemia, breast cancer, and diabetes, as well as emotional intelligence training to foster a healthier and more supportive work environment. Health, Safety, and Environment remains a key operational priority for the Bank. Regular fire drills are conducted across all premises, complemented by comprehensive training sessions designed to equip employees with essential safety knowledge and emergency response protocols. This proactive approach not only enhances workplace readiness but also encourages the adoption of safety practices beyond the office, promoting a culture of well-being and responsibility. Gender Equality Bank AL Habib is committed to advancing gender equality through inclusive hiring practices and other women-centric initiatives. The "Banking on Equality" department, which oversees the AL Habib Woman, a dedicated portfolio of banking services for women, is a prominent feature of the Bank. This department also manages various women-focused initiatives within the Bank. Aligned with its vision of empowering women in business, the Bank has introduced the AL Habib Kamyab Khatoon Zarai Finance scheme, offering specialized financial products for female agri-entrepreneurs across Pakistan. Additionally, the Bank AL Habib Woman ApniCar Auto Finance Facility allows women to fulfill their dream of car ownership with flexible repayment plans and affordable rates. The Bank celebrates International Women’s Day and Women’s Week to further promote financial inclusion and highlight the critical role of women in the economy. Affordable and Clean Energy In 2024, Bank AL Habib successfully solarized 57 branches, with a total installed capacity exceeding 682KW, reflecting a 52% increase from the previous year. The Bank is committed to further expanding its solarization efforts in 2025, continuing to enhance its sustainability initiatives and reduce reliance on non-renewable energy sources. Health, Safety, and Environment remains a key operational priority for the Bank. Regular fire drills are conducted across all premises, complemented by comprehensive training sessions designed to equip employees with essential safety knowledge and emergency response protocols. This proactive approach not only enhances workplace readiness but also encourages the adoption of safety practices beyond the office, promoting a culture of well-being and responsibility. Decent Work and Economic Growth Bank AL Habib supports inclusive economic growth through targeted recruitment programs focused on youth, women, and marginalized communities. The Bank offers competitive employee benefits and leadership development opportunities, while also advancing financial inclusion through its expanding digital banking services. By providing customized financial solutions for small and medium enterprises and women entrepreneurs, Bank AL Habib plays a key role in promoting job creation and driving economic diversification across the country. Reduced Inequalities Bank AL Habib is dedicated to fostering financial inclusion and accessibility by employing over 150 persons with disabilities (PWDs) and retrofitting more than 14 branches to ensure ease of access for all. These enhancements include wheelchair-friendly entrances, ATM cabins, and cash counters, along with ramps, railings, and tactile flooring to support mobility. To further accommodate customers and employees with disabilities, the Bank has introduced dedicated service counters, token systems, help desks, and designated parking spaces. Branches are equipped with wheelchair-accessible door designs, appropriate signage, and Braille materials to enhance the banking experience. Recognizing the importance of inclusive communication, Bank AL Habib has trained staff in effective interaction with PWDs and introduced Sign Language training and sensitization sessions through its Training & Management Development Division. Additionally, the Bank launched an e-learning module, AL Habib iLearn, to promote continued awareness and understanding of PWD-related sensitivities. With nearly 98% of its branches now accessible, Bank AL Habib reaffirms its commitment to reducing inequalities and building a truly inclusive environment for both customers and employees. Climate Action Bank AL Habib offers Smart Climate Agriculture Financing to promote resource-efficient practices and technologies across both agricultural and non-agricultural sectors. This tailored financing solution supports the adoption of alternative energy systems, advanced water management techniques, and precision agriculture practices, enhancing sustainability and operational efficiency across the agricultural value chain. Beyond financing, the Bank actively contributes to environmental awareness and policy dialogue. It has published insightful articles on critical topics such as green taxonomy, sustainable supply chains, and carbon markets in leading English, Urdu, and Sindhi newspapers. Additionally, Bank AL Habib collaborates with prominent think tanks such as Future Forum and regularly participates in national and international summits dedicated to green finance and climate change—reinforcing its commitment to driving impactful, knowledge-based sustainability initiatives. #green-banking p { font-size: 19px !important; } span.green { color: #00a25b !important; } .environment-sec h4 { color: #00a25b; font-size: 26px !important; } .environment-sec h3 { font-size: 35px; text-transform: capitalize; } .environment-sec .card { background: white; border-radius: 20px !important; box-shadow: 0px 0px 2px 3px #eee; } .environment-sec h5 { font-weight: 400; color: black !important; } .green-feature-inner .icon-wrap { padding: 45px 15px; background: #f4f4f4; border-radius: 7px; } .featuerImg img { width: 78px !important; height: 78px !important; } .green-feature-inner img { width: 78px !important; height: 78px !important; } .green-feature-inner h5 { font-weight: 400 !important; color: black !important; } .owl-nav { top: -15px !important; } .owl-carousel .owl-item { height: unset !important; } .owl-carousel .owl-nav button { border: 0px !important; background: white !important; width: 40px; height: 40px; line-height: 43px !important; } .owl-carousel .owl-nav button i { color: #00a25b; } .owl-nav button[class^="owl-"]:hover i { color: #fff !important; } .owl-theme .owl-nav [class*=owl-]:hover { background: green !important; } body.dark-mode .environment-sec .card { background: #333 !important; box-shadow: none !IMPORTANT; } body.dark-mode .environment-sec h5 { color: white !important; } body.dark-mode .green-feature-inner .icon-wrap { background: transparent !important; border: 1px solid #5a5a5a !important; } body.dark-mode .green-feature-inner h5 { color: white !important; } body.dark-mode h4 { color: #72ec8e !important; }

ATM & Cash Deposit Machine

ATM & Cash Deposit Machine Experience seamless banking with the innovative CRM Machine, the combination of Cash Deposit Machine (CDM) and an Automated Teller Machine (ATM). Now you can withdraw or deposit cash in a single, convenient location. Key Features Dual-function machine that works as both an ATM (services) and a CDM (cash deposit machine) Instant transaction receipts for every transaction SMS notifications on each deposit or withdrawal Fast, secure, and user-friendly interface for seamless banking 24/7 Availability of Cash Deposit Services Real time account transactions are completed Functionality to Operate ATM Insert card or tap your card on NFC enabled ATM Enter 4-digit ATM pin Select your desired option within provided ATM services How to Deposit Cash Proceed on the Welcome Screen Select "Deposit to Bank AL Habib Account" Option Enter your CNIC and your Mobile Number Enter Beneficiary Account Number/IBAN Number Provide your Thumb Impression Verify beneficiary information Enter the deposit amount and select the purpose of payment Insert Cash into the Cash Slot Collect your receipt after a successful transaction .steps{ flex:0 0 20%; padding:15px; font-size:1.1rem; } .contentSection ul li { line-height: 1.5; } .bgPosBtmLeft { background-position: center center !important; } @media only screen and (max-width: 991px) { .steps { flex: 0 0 25%; } } @media only screen and (max-width: 767px) { .d-flex { display: flex !important; } .steps { flex: 0 0 50%; font-size:1rem; } } @media only screen and (max-width: 320px) { .steps { padding:8px; } }

Roshan Samaaji Khidmat

Cash Deposit Machine

Bank AL Habib Cash Deposit Machines allow you to deposit your cash instantly into a Bank AL Habib PKR Account. Now you can avoid long queues and make cash deposits effortlessly. CDM Locator Key Features Seamless User Interface and Cash Deposit Journey Cash Deposit is instantly credited into the Beneficiary's Account Immediate Cash Deposit Transaction Receipt for Depositor SMS-based alert regarding successful deposit transaction for Beneficiary How to Deposit Cash Proceed on the Welcome Screen Select "Deposit to Bank AL Habib Account" Option Enter your CNIC and your Mobile Number Enter Beneficiary Account Number/IBAN Number Provide your Thumb Impression Verify beneficiary information Enter the deposit amount and select the purpose of payment Insert Cash into the Cash Slot Collect your receipt after a successful transaction General Guidelines Deposits can only be made to Bank AL Habib PKR Accounts Mixed denominations of only PKR 500, 1000 & 5000 are accepted The machine can identify counterfeit notes Up to 200 Bank notes can be inserted in the Cash Deposit Slot in a single attempt .steps{ flex:0 0 20%; padding:15px; font-size:1.1rem; } .contentSection ul li { line-height: 1.5; } .bgPosBtmLeft { background-position: center center !important; } @media only screen and (max-width: 991px) { .steps { flex: 0 0 25%; } } @media only screen and (max-width: 767px) { .d-flex { display: flex !important; } .steps { flex: 0 0 50%; font-size:1rem; } } @media only screen and (max-width: 320px) { .steps { padding:8px; } }

Ways to Bank

Debit Cards Bank AL Habib offers Debit Cards with different transaction limits. Choose the one that fits your needs. Debit Cards are a secure and convenient option shopping, paying bills and more without the need to carry cash. You can also withdraw money from an Automated Teller Machine (ATM) using your BAHL Debit Card and enjoy exclusive offers and discounts. View Details

Harassment At Work Place

Harassment At Work Place Employees must avoid any behavior that may be termed as gender-related harassment of female / male staff / customers. Offensive, threatening or disturbing behavior towards staff and customers at the workplace or in any interaction or situation that is linked to official activity outside the office would also be termed as harassment. In this connection, reference may also be made to HR circulars, Reference No. HR-008(A) and HR-008(B) dated October 29, 2010.

Customer Security Awareness

Introduction For the Netbanking Customers of Bank AL Habib, an extensive Customer Awareness Programme has been established to make our customers aware of initiatives undertaken by the Bank to facilitate its customers in enjoying secure internet banking. Security Tips Latest Internet Threats Identity Theft SIM Replacement Social Media Keystroke Capturing Social Engineering From time to time, Bank AL Habib will also issue updated guidelines and alerts for the continued security of our customers while using the Netbanking services. These guidelines/alerts are formulated both in En

Fair Treatment of Customers (FTC)

Bank AL Habib is committed to treat customers fairly and our Fair Treatment of Customers (FTC) policy is driven by following principles: Customers are dealt with fairness and courtesy. Impartial and Just Dealing- Customers shall be treated fairly, and services be provided within defined “Service Standards” with courtesy. Senior citizens and differently able persons shall be provided special treatment in services. Clear & Timely Disclosure The Bank must make adequate and timely disclosures about its product/services (including third party products) in simple English and Urdu language. Further, Schedule of Charges to be in a clear, easy to understand format and available in English and Urdu Language (where possible). Financial Education and Awareness The bank shall help out its existing and potential customers in developing knowledge, skills and confidence to appropriately understand the risks, including financial risks and opportunities. Further, the product brochures shall be available at branches and on websites for products and services offered to customers. Behavior and Work Ethics Bank shall always work in a professional manner attaching highest possible priority to protection of its customers interests. It shall provide prompt services in a courteous and fair manner through all branches. Moreover, prompt and satisfactory support to customers via 24/7 Call Center and ATM services (excluding downtime, if any) shall also be ensured . Protection against Fraud and Invasion of Privacy Ensure controls and processes to prevent data theft or any activity related to illegal funds transfer via any means. Moreover, proper mechanism to keep customers' personal and financial information secured and safe shall be there. Complaints Handling Bank shall ensure that a fair, accessible, , independent, accountable transparent, timely and efficient complaint resolution mechanism is in place in line with the "Regulatory Requirement and Consumer Grievance Handling Mechanism Policy” approved by the Bank’s BoD. Competition It must be ensured that existing as well as prospective customers can quickly and clearly look for, compare and when necessary, switch between products/ services at a fair price. Market Conduct Bank shall uphold highest ethical standards in all market interactions, proactively preventing market manipulation, avoiding collusive practices, and safeguarding consumer confidence. Further, Bank shall not be complacent towards taking necessary actions to ensure responsible banking conduct. Consumer Feedback Bank shall conduct surveys from customers/employees to gauge satisfaction level with products and services. We Value Your Feedback Click Here Lodge Complaint × You may also submit your suggestion/complaint at the website now.Are you sure want to proceed further? Proceed #main-slider .carousel-inner .sliderImg{ background-position:center 25% !important; }

AL Habib WhatsApp Banking

Bank AL Habib is excited to introduce WhatsApp Banking. This user-friendly service allows you to access a range of banking information about products, balance inquiries, transaction history, ATM & CDM branch locator facility, and more. Customers need to save Bank AL Habib’s UAN Number (+92 21) 111-014-014 in the contact list and start availing services via WhatsApp Banking. Message Us Key Features View your Account Balance Generate your Last 5 transactions Product Information including account types, cards, loans, and discounts ATM & Branch Locator Islamic Banking offerings Schedule of Bank Charges /* #main-slider .carousel-inner .sliderImg { min-height: 475px; } */ .bgPosBtmLeft { background-position: center center !important; } .primaryBefore.video img { width:300px !important; } .iconCarouselWrapper { box-shadow: 0 0 10px 0 #e0e0e0; transition: all .5s; } body.dark-mode .iconCarouselWrapper { box-shadow: 0 0 10px 0 #202020; } .iconCarouselWrapper:hover { transform: translateY(-10px); } a:hover { text-decoration:none; } .owl-carousel .owl-item { height: auto; }